Remote Support

C3ntral offer the leading edge in remote support, offering a service at a time that's convenient to you! We understand that most people work 9-5 and as such we offer evening and weekend support as standard.

We only use the best of breed technology for our remote support, we use the same software as these major companies:

• McAfee
• Sage
• Dermalogica
• Swisscom

C3ntral offer the following using its remote support capability:

• Diagnosis of Problem
• Resolution of Problem
• Demonstrating the Problem
• Tutorials
• Walkthroughs

If you require a hardware upgrade or your computer isn't able to connect to the internet, or is connected to a connection that is slower than broadband, then you'll need an old fashioned site visit!

Onsite Support

C3ntral offer an onsite service to compliment its remote services.

Not every time can a problem be solved over remote connection, especially if your PC can't connect to the internet!

We have core teams of engineers covering Scotland and we use select field service partners to cover the rest of the country through our partner (IBA) programme.

Our onsite support also offer tutorials for a more personal experience to help you learn to do what you want to do with your computer!

Lasting Support

C3ntral uniquely offer help sheets with every job that we do, this means that if you;ve paid us to come out and do something on your computer, if it goes wrong in the future or you need to redo it for some reason, you'll have the ability to do it yourself.

Remember, if you have any difficulty, we are only one call away.

This unique concept is truly revolutionary, we know that some people feel that they'd rather learn about their computer so as to not have to spend money having it fixed again, therefore we have made available some of our most common help sheets to consumer customers.