Our Performance - It Matters...

We constantly monitor how we are performing on projects and allow constructive feedback on factors which could enhance the performance of the project overall.

Additional service and added value services offered by C3ntral are of course adding to benefits our clients receive and to the success of the project.

We use several Quality and Performance methods:

• Quality of service calls
• Structured reviews
• Feedback routes from the engineers
• Quantitive surveys
• Critical reviews

And many other catered mechanisms that suit the project.

On every project we have a set escalation route and we give a guarantee that the issue will be dealt within the hour of being reported.

Project Performance

To give you an idea of the level we are working at:

These statistics are extracted from data completed between 01/01/2006 and 31/03/2009.

• 56 projects completed

• In excess of 39,000 jobs completed

• Utilising over 100 engineers

• Touch time of 755 days

A few project examples:

2500 Monitor firmware upgrades, onsite, utilising 6 engineers, completed in 4 days.

Installation of 2052 barcode scanners, nationwide using 4 engineers, completed in 15 days.

12,000 Component replacements in 20" TFT monitors, utilising 42 engineers, nationwide at the weekend, completed in 28 days!