C3ntral Service Standards

Our customers deserve only the best in industry standards and it is our intention to deliver this to them.

We are in a unique position to have worked with some of the biggest names in IT and as a result we have learned how to provide excellent service standards. Our standards are of an unusually high quality for the size of business that we are.

An old adage sums us up well: 'Big enough to provide, small enough to care'!

C3ntral always provide a professional approach to projects in the way of the following:

• Uniforms and corporate image
• Delivery Standards in place
• Policies and procedures
• Added value built in
• Stringent security procedures
• Customised procedures implemented if required

Documents created by us as standard on our projects include:

• Process Documents
• Process Flow Charts
• Sign Off Sheets
• Site Rules
• Local Information (if appropriate)

Ongoing Improvement

We believe that to be the best we need to work together with our customers to develop the best working relationship possible.

We always welcome constructive criticism and hold feedback sessions as standard with our customers, to find out if there is anything they think could provide added value to our customer service.

At the end of a project we contact 10% of our end users to ask them to rate the service of their onsite engineer(s). We will then in turn provide the customer with a detailed report of the feedback received.

We carry out the above as part of our Customer Quality Control Process, which adds value to our customer service and enforces our dedication to our customer satisfaction.